So I called today after getting back to the us, and all that I did , did not trigger the refund. I cancelled online and filled out the refund form. When I called, they sent me a link to pay the $120 to get the miles back and the $166 in taxes. Of course, when I payed, I got a screen having technical difficulties. So, I called back which was a painful process. Payment did go through, and the miles are back, and the refund will take 4 to 6 weeks.