FlyerTalk Forums - View Single Post - AA- Not letting you book a flight after they put flights on hold automatically lol
Old Aug 24, 2023 | 4:25 pm
  #9  
Stripe
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20 Years on Site
 
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Silver, Hertz Five Star
Posts: 7,475
Once you get past the page where you put in the passenger details, a PNR is created in the system. If your session gets disconnected then you're stuck. You can't book a new reservation for the same flights and you can't access the original booking to complete it. The only way to deal with it that I have found is to wait a few hours for it to fix itself, or call AA. The agent can find it and either complete the purchase for you, or cancel it so you can rebook.
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