FlyerTalk Forums - View Single Post - Capital One points transfer security delay issues.
Old Aug 23, 2023 | 4:15 am
  #53  
jmjm1991
 
Join Date: Aug 2023
Posts: 3
Points showed up

Closing the loop on my experience… The 326,000 points finally showed up.

Friday 9AM eastern Transferee 110K capital one to Flying Blue instantly. Got capital one confirmation email at the same time too.

Friday 4PM Transferee 326K, no points in account, no capital one confirmation email. But they were debited

between Friday and Monday many hours with Flying Blue on the phone who said Capital One always has this issue and it’s nothing on their end.

Monday opened a case with Capital one for lost miles (they wouldn’t do it until 48h passed). Told nothing they can do until 15 days have passed

Tueaday spoke to someone at Air France who said that they’d open a case on their end but I think they were making that up because subsequent calls to Air France said they could find a case and that’s not even something that they can do as this is a know capital one issue and nothing Air France can do.

Wednesday 5am I got the capital one success email and the points were in my account.

After much research, I believe it may be due to the back to back nature of my transfers. 2 transfers same day from and to the same account are known to cause these hang ups. DONT DO TEST TRANSFERS or same day transfers. I also have no clue any calls to AF or Cap1 did anything at all or if time was all it needed to work itself out. Luckily Air France can hold award tickets for 72 hours and I was able to extend my hold so I didn’t lose the seats.

GL to all.
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