Originally Posted by
hdogan
I'm booked to fly UA in E+ from MUC on Thursday. I've actually seen a few better connections available with planes fairly empty in economy and business, but for some reason PremiumPlus is almost full. What I'd like to try to do is SDC to one of those flights into whatever will let me buy up Polaris if the price is reasonable. Are United counters at MUC staffed with people who will understand what I'm trying to do, and be able to work it out in their systems?
You may be thinking of LH/LX, which actively sell upgrades at the check-in counter per a more or less fixed price list. UA doesn't do that. If you want to SDC, use the app. If you want a buy-up to Polaris, check the price on the app. If you'd like to talk through options on various flights, you're best off calling. Whether a reasonably priced buy-up is going to be available will depend on (a) available inventory, and (b) the whims of UA's upgrade pricing algorithm.