Originally Posted by Matt4200

The question I have is - Is it Hyatt’s fault or one stingy franchisee? Since Hyatt is almost entirely franchised why blame Hyatt for an issue with the franchisee?

Originally Posted by FlyingM

I just wanted to say, the handling of this by Hyatt Corporate has been completely horrible. Trying to call the Hotel Directly, feeds you to the Hyatt Corporate Office. The staff answering the phone is quick to tell you, "Oh... your reservation will be canceled"... but nothing else. Not when I can expect a refund, of my interest-free loan of almost $15,000 - or... when I can expect to talk to someone or get a confirmation of when my reservation will be canceled. This, now, with my check-in date, six days out.