Originally Posted by FlyingM

For anyone interested in my plight, I finally received some lip service and an "apology" that I would be receiving a refund, on Saturday. Previously, on Thursday (less than a week before my arrival date) I was told I had booked a "special package" and that I was ineligible for a refund, but I could reserve dates in the future when the hotel was re-opened. I was extremely cordial but said in no certain words that I had no plans to visit an Island when its main residents are begging people not to come.

My special package -- was booked directly through Hyatt and waived the Resort Fees, that's all. I asked to speak to a supervisor, or anyone higher in the company, and was told they do not have the ability to transfer to any supervisor. Instead, they had to send an email to one and have them respond to me directly through a callback. I said, literally how poorly this reflects on Hyatt, and he didn't say much.

Anyway... Fairly certain I will never book this resort again. They left a very bad taste in my mouth, with how un-kosher they handled the entire situation. At some point, incompetence can not be excused by a disaster.