Originally Posted by
Fairon
I forgot, on that point, we did hope for an apology by BA and an explanation on what went wrong, so leasons can be learned and mistakes like this can be avoided in the future for us and other customers. It actually states in CEDR's scheme rules under "5 Powers of the adjudicator" 5.3 [...] he or she can direct the subscribing company to:
5.3.1 Provider the customer with an apology;
5.3.3 Take some practical action;
In the claim, I did put that we wished for BA to investigate what went wrong and take steps to avoid future mistakes and just to have a way of contacting BA with problems like this. But there was no mention of this part of the claim in the adjudicator's decision. Perhaps, because "BA did transport us and our bags" (albeit 9 or 10 days later).
if that’s what you wanted and all you wanted (i.E the apology) then that should have been clearly and succinctly stated.
as other have mentioned, BA or indeed CEDR are not remotely interested in emotion or the fact you had to sprint through the airport, or the fact your wife is not as fast runner as you, or the fact you spent 5 hours on the phone, or the fact they offered to let you go without your wife, or the fact the self service BP machine didn’t work…..
and so it goes on.
keep it simple, clear, black & white.