Originally Posted by
JonathanD
"• The company re-routed the passengers on BAXXX from XXX to XXX departing at xx.xx on [date] and provided the passengers with overnight hotel accommodation.
• As a result of the customers’ missed connection, their luggage was subject to a delayed arrival."
What are you actually claiming for though?
You will get monetary reimbursement through CEDR but you are not going to get a detailed apology or explanation of what went wrong. Missed connections, delays and lost luggage regularly happen and are nothing special in terms of BA operations. As a high level summary of the situation, the CEDR statement looks valid.
You are entitled to your EU261 compensation, hotel and substinence costs and the cost of buying clothing, etc. during the time your luggage was missing.
I don't think you are entitled to any compensation for the time you spend trying to sort out your luggage as arguably that is just something you should have left to BA while you got on with enjoying your holiday.
We did get compensation under APR (delay was because of BA staff shortage) and reimbursement. However, we basically spent our entire holiday replacing items in our suitcases over nine days. Some might like shopping, but we don't and it was the last thing we wanted to do on holiday navigating busy crowds in unfamiliar shops. With other airlines I would have been comfortable waiting for our bags to re-appear and other airlines keep you informed, but knowing the bags did not make it onto our booking (see my previous reply), we knew a manual intervention by BA was needed. It later turned out, that it only needed a message to Heathrow, which they easily could have done on the first occasion we contacted BA.