Originally Posted by
jeelele
They have replaced the miles. That was quick resolution from Alaska.
This experience makes me wonder why the loyalty programs are so slow in implementing additional security measures such as 2FAC, etc. It must be taking a toll on their resources to deal with hacks, which I am suspecting must be happening at a pretty good volume.
Maybe because they have sooooo many account holders (and many neither tech savvy nor super frequent users) that it would be expensive to staff the support for dealing with those people who lock themselves out of their account if 2FA was required.
I’d still like to see it as an option, though.