Originally Posted by m0hamed

PH AKL
Booked: King Balcony via Prive
Received: Rooftop King Balcony Deluxe

HR DUS
Booked: Grand Executive Suite (Premium Suite Award)
Received: Grand Executive Suite

Magma Santorini
Booked: Junior Suite Seaview with Jacuzzi via Prive
Received: Junior Suite Seaview with Jacuzzi

GH BER
Booked: Grand Executive Suite (Premium Suite Award)
Received: Grand Executive Suite

Andaz MUC
Booked: Andaz Art Suite (Premium Suite Award)
Received: Moved to Andaz View Suite due to noise issue

PH VIE
Booked: Diplomat Suite
Received: Diplomat Suite

PH BKK
Booked: 1 King Deluxe via Prive
Received: Park Executive Suite

Two conclusions from this vacation: 1) If you book a Premium Suite as a Glob, you are unlikely to get a higher category suite even if available (this is not required under the T/Cs so is fair. 2) If you book Hyatt Prive allow enough time for the property to confirm your upgrade. On both occasions I booked on Friday for a Monday stay and the Sales Directors don't work weekends.