I think I know the guy who you mention. The same one who told me yesterday that he will check about HON guarantee for a KL flight between CUR and AMS... Useless...
RE: limo... This is what Miles and More webpage says: "Limo service applies to all scheduled flights operated by Air Dolomiti, Austrian Airlines, LOT Polish Airlines, Lufthansa and SWISS." So, you should be OK. But please do report how it goes. Thank you.
Yes. Whenever I hear his voice to greet me on the phone I think „Kassel I miss you“. Except that with the slowness of his speaking (which actually sounds slightly retarded) by the time he is done saying „Guten Tag“ I have thought „Kassel I miss you“ ten times.
Seriously, this is not HON standard. Neither his lack of mental alertness nor the fact that he gives wrong information.