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Old Aug 20, 2023 | 12:43 am
  #7  
Duck1981
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Join Date: Feb 2017
Location: London (mostly) & Wernstein am Inn
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Originally Posted by disalex
My understanding is you have to ask the airline first before Amex will pay.
Yes - send the final reply of the airline directly with your claim to speed up processing. They will then pay you in full or the delta between what DL has paid vs total cost.
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