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Thread: Marriott Bonvoy BRG Best Rate Guarantee: Success, failure & discussion (2022 onwards)
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Old Aug 19, 2023 | 2:03 pm
  #346  
reggiekush
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Originally Posted by margarita girl
Have they changed the policy? Screenshots were never acceptable in the past. The BRG agent has to see the rate for him/herself. I can easily modify most screenshots.
Oh sorry. I meant the screen after you submit the form, not a screenshot of the price I am looking to BRG. I do send screenshots when they originally deny my claim and they have gotten back (sometimes after a few back and forths with additional screenshots) to me with an acceptance email. I know the screenshots dont help (as you said they need to see the price live on their end) but I like to think it somehow does.
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