Originally Posted by
The Lev
From the OP's perspective, I think he is best off claiming it to the airline as "denied transport" and let the airline come back to him and explain that because it was "incompetence/refused" they don't owe him anything or owe him far less and explain why.
"Denied transport" doesn't mean anything. There's "denied boarding" and "refused transport".
Claiming "denied boarding" is likely a waste of time, because it's very easy for whatever front-line support person picks up the file to look it up and see that it
wasn't denied boarding. Then OP will have to write in again and request that they re-open the file.
Much better to use the correct terminology from the get-go. "I was incorrectly refused transport due to an agent's misunderstanding of the name field on my ticket" or something along those lines clearly and accurately states the problem.