FlyerTalk Forums - View Single Post - Loyalty programs vs Rewards Programs
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Old Aug 19, 2023 | 7:15 am
  #6  
Super Mario
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Join Date: Aug 2017
Programs: Hilton Diamond, IHG Spire Ambassador, Global Entry
Posts: 4,337
As far as marketing is concerned, they are loyalty programs. However, to some passengers, they think that a repeat "loyalty" of sorts deserves the red carpet being rolled out. Marketing know how obsessed some people are over getting "free" things an will often book more expensive flights to get these things (even if they don't actually get anything for free).
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