Originally Posted by
danger
I have found award availability from the US to Sydney on AA. If I try to add a domestic QF flight, there's no availability, even though if search the QF flight separately, there is ample space.
An AA phone agent assured me three times that although bags won't be checked through if I book the domestic sector separately, AA will protect me if I misconnect in Sydney to that QF domestic flight. When I asked if that meant accommodating me on a later QF flight without any penalty, she said yes.
Does this sound correct? I would have thought AA would only look after me if the flights are on the one ticket.
If the two awards are on separate tickets
but on the same PNR, then AA should protect you and through-check your baggage to your final destination. If the two awards are on separate PNRs, then no through-checking and no protection.