Originally Posted by Blumie

The response was, "As a gesture of goodwill, we would like to offer you a complimentary credit of 10,000 Avios to be credited to your Privilege Club Membership XXXXX upon receiving your acceptance."

I intend to reply that this is insultingly inadequate and point out the difference in the costs of an economy seat and business class. Any other recommendations before I reply?

Originally Posted by IAN-UK

Probably best to remove your membership number from the post.

The response is par for the QR-course. It's an airline that doesn't do compensation. I guess we accept corporate arrogance as part of their terms of business ... or quit flying QR.

I have no idea how a claim would shape up as a legal case, though there's always a chance you might win by default.

But I'm a pragmatist. I'd suggest you accept the offer, write the strongly worded letter I'm sure you are already composing, then if you still feel strongly about it cut up your card, send it back to them and stop flying through Doha.

Originally Posted by florin

My understanding is that QR won't bargain the Avios amount. You could consider small claims court. The DOH-NBO is only a portion of your ticket (which you can probably approximate), and part of that is the comfort that the seat provides. Given that the difference between Y and J is usually <X> (best if you can express X as a percentage), then you are owed some of that difference. Note that you did get the better food in J + other benefits, so the difference in the seat alone is only part of it, tho arguably even a Y seat reclines a little.

Chances are QR won't show up and you win by default, but you might have a case nonetheless.

Disclaimer: I have NO legal qualifications and this is not legal advice.