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Thread: AA Announces "Delicious Meals in Flight--AT NO CHARGE!"
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Old Jan 1, 2005, 7:26 pm
  #5  
sipples
 
Join Date: Mar 2004
Location: Singapore
Programs: AA Gold, IHG & Marriott Platinum, Hilton Gold
Posts: 1,024
Note the Year
In 1936, the world was in the depths of the Great Depression. Yet American Airlines managed to serve hot, "delicious" meals to all passengers. Why? Quite simply because the airline wasn't going to hang on to fare-paying passengers without exceptional service.

I'm not sure I know the whole secret to AA's success in 2005 and beyond. But I know the answer does not lie in delivering an inferior product.
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