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Thread: Hertz Charging Higher Rate than Confirmation
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Old Aug 18, 2023 | 12:45 pm
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guv1976
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Originally Posted by jp2002
Has anyone experienced this?

I made a reservation online at $97/day rate, but the rental record and the receipt shows they charged $165/day rate, making my overall cost $70 more than what was originally quoted.

I did receive a different class vehicle. Reserved a midsize (class C) but after waiting 40 minutes for a car to be available, they gave me an SUV. HOWEVER, the receipt says I was still charged at C rate so the rate shouldn't have changed.
The "receipt" is the document you received when you returned the vehicle. What rate appeared on the "rental agreement," the document issued when you picked up the vehicle?
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