Originally Posted by
testycal
I rebooked the ticket at the same price after my call to the agent.
Upsell? Agent advised simply that is the amount his system generated. Perhaps the agent or maybe BA IT?
Many travellers would accept the agent response as accurate and pay and not re price it themselves. As far as I am concerned the BA price guarantee includes the agent call center and the website having the same pricing as it calls into question my interaction with call centers.
I have had a recent experience with an upgrade payment from WT to WT+ where different agents quoted me different prices and luckily I had an email proving the lower price from the Manchester back office.
Not huge dollars but irritating..I want to rely on what I am being told.
A contact centre agent can get the same availability as BA.com provided its the same point of sale.
But when pricing a change an agent is manually choosing which booking class to use. This means it is possible to choose a higher booking class than necessary and incorrectly over charge, unfortunately.
The system now has also got a ‘best buy’ feature so when trying to price automatically, it can change booking classes, to get the lowest fare that is valid, its also possibly an eror with this.