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Old Aug 17, 2023 | 2:26 am
  #10  
nacho
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Join Date: Aug 2010
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Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
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Originally Posted by FlyerfromORD
We got word of the cancellation as we were standing in the hotel lobby after checking out and about to leave our hotel for the airport. I was so stunned that I was in no shape to google search an available hotel for 2 nights on my phone. The hotel we had just checked out of had one room available - higher price than I had booked for our original stay, but I wasn't going to go trotting around Copenhagen pulling our luggage and looking for something cheaper. It was still a reasonable price. I didn't expect that SAS would foot the entire bill, and I was trying to minimize the impact of the 2 day delay by moving from the lobby up to a new room rather than across town or out to an airport hotel or anywhere new! I still don't know why the SAS app didn't have notification of the cancellation earlier than it did. That's life!
We got ours through SMS. For us, we had a rental car that is due to return on the day we supposed to fly and we had no idea how much it would cost to extend it for a day. So we decided to return the car and stay at an airport hotel for that night.

The problem with reimbursement is that you have no idea what and how much they cover. Our strategy is to minimize our cost and hoping for a full reimbursement.
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