Originally Posted by
Troopers
You do understand the magnitude of this fire? I'm sure every dollar of the almost $15,000 will be refunded back to you.
It's unbelievable that I have to defend myself, but I will explain the situation further for the peanut gallery. I have been calling the Corporate Reservations Line for Hyatt, and several other numbers. When I call... I get a recording saying something along the lines of "YOU ARE 67TH IN LINE"... with a offer to have the system call me back when it's my turn. When I select that option, NO ONE CALLS ME BACK. This has been going on for 3 DAYS NOW... and it's been over a week since the fire.
Not only that but forgive me for expecting a little bit more, from the CORPORATE PHONE LINE, for the COMPANY -- NOT LOCATED IN HAWAII.
Even better, when I did talk to someone. I spoke to some young, 20yr old thing, who told me... "Oh yeah... you'll receive a refund eventually"... and "Your reservation is going to get canceled by someone". She had the casualty, and unprofessionalism of someone at a NAIL SALON, not someone holding a significant sum of MY MONEY.
One thing that I know for certain. Mariott would NEVER have allowed someone like that incompetent girl to answer the phone, and I would have already spoken with someone about my reservation. The complete lack of professionalism from a Corporation
(whose office was NOT affected by the fire) is what I was pointing out.
I'm honestly pissed that several have decided to send me nasty messages or rebuke me. I have a feeling people would feel very similar, if they had been treated the same way. I am not someone who generally complains, and I have been very patient. You lose that patience when you are lied to about call backs, and deal with airhead morons.
Originally Posted by
antonius66
I would like to say that while I understand the frustration over the significant sum of money at issue, I have a few thoughts for you to consider. First, in no way do I absolve Hyatt of their duty to be able to handle events like this in a way befitting a global, multi billion dollar corporate empire. Second, a chargeback will for one however, cost the company money...any chargeback comes with a fee to the vendor regardless of if they win ultimately or not, which is what makes it a powerful and unappealing outcome for a seller. In the event that you do this, Hyatt MAY as mentioned, not look favorably on such an action, especially if they perceive it as simply taking advantage of their slow action rather than malice or clear error on their part. Also, a chargeback of that amount will certainly result in an investigation by the issuer and will almost assuredly not result in you receiving access to your money in any fashion approaching instant. I would say that it MAY behoove you to work with Hyatt through various channels at this juncture, and possibly generate a better outcome/goodwill for you and still result in the same delay in getting your money. Certainly just my thoughts so take them for what you will.
I have no someone who complains, as I said in my last post. And I rarely, ever do a chargeback. The few times I have, have involved outright fraud where I didn't receive the item at all, or when I was charged repeatedly for the same transaction (which has oddly happened to me several times).
I personally do not want to do a chargeback. However, I certainly feel like I should, if I have not spoken to anyone regarding my reservation, by next Tuesday. I just want to receive a confirmation that it is canceled. That is all. The problem is, no one will return my calls, or call me about my upcoming reservation. It all is being handled very poorly by Hyatt, and their employees.