Originally Posted by
FlyingM
I just wanted to say, the handling of this by Hyatt Corporate has been completely horrible. Trying to call the Hotel Directly, feeds you to the Hyatt Corporate Office. The staff answering the phone is quick to tell you, "Oh... your reservation will be canceled"... but nothing else. Not when I can expect a refund, of my interest-free loan of almost $15,000 - or... when I can expect to talk to someone or get a confirmation of when my reservation will be canceled. This, now, with my check-in date, six days out.
For all I know, I could be charged a no-show fee, or billed the full amount. I can't seem to talk to someone, but an unhelpful Hyatt Corporate person just tries to rush me off the phone. Unfortunately, it's the point, where I will likely have to do a charge back tomorrow, should I not hear from someone. I am very upset about how they handled this.
I would like to say that while I understand the frustration over the significant sum of money at issue, I have a few thoughts for you to consider. First, in no way do I absolve Hyatt of their duty to be able to handle events like this in a way befitting a global, multi billion dollar corporate empire. Second, a chargeback will for one however, cost the company money...any chargeback comes with a fee to the vendor regardless of if they win ultimately or not, which is what makes it a powerful and unappealing outcome for a seller. In the event that you do this, Hyatt MAY as mentioned, not look favorably on such an action, especially if they perceive it as simply taking advantage of their slow action rather than malice or clear error on their part. Also, a chargeback of that amount will certainly result in an investigation by the issuer and will almost assuredly not result in you receiving access to your money in any fashion approaching instant. I would say that it MAY behoove you to work with Hyatt through various channels at this juncture, and possibly generate a better outcome/goodwill for you and still result in the same delay in getting your money. Certainly just my thoughts so take them for what you will.