Originally Posted by
takhliq1
I had this issue with AA issued ticket on EY back in January. Was assured by AA that everything is fine and they do see free baggage allowance on the ticket. But of course everything was not fine. Check in agent at LHE told us about the ticket being no baggage ticket.
Had a ticket issued ( partner award) on QR and just saw the same thing outlined by many posters here. AA confirmation only says free carry-on. Qatar website also does not show any free checked baggage allowance. Called Qatar to confirm it first which they did that there is no checked baggage allowance on my ticket.
Just spent sometime with AA via online chat . Went thru the whole process. After several back and forth, i got the following response.
" I have contacted our specialized team about the concern of the checked baggage."
Then few minutes later.
" We have now sent your request and you will receive an email notification that your checked bag has been added in the next 2 to 4 hours.
I will update if and when i receive the email and ticket has been updated.
Update on my situation.
Spent good part of yesterday going back and forth with AA and QR.
AA rep would assure me that they have spoken with QR and there is baggage allowance of 25kg for economy. I keep telling them that info needs to be on the ticket. Then i check with QR and am told there is no baggage on this ticket. Then i thought may be i will give it some time and it will be updated.
Checked this morning and still no baggage info on the AA or QR. Spent about an hour with QR this morning and in the end i am told, they do not see any baggage allowance on this ticket.
Went back to AA online chat. Luckily got connected to the same rep as yesterday so did not have to explain everything all over again. He called Qatar while we are on the online chat. After about 30 minutes he asked me to check the ticket to see if the info is there. On the AA side, it still wasn't there. Then i checked on QR website and finally the baggage allowance info is listed under class of service.
Whatever the problem is ( whether system integration or something else) i hope it gets resolved soon. Too many people impacted.