FlyerTalk Forums - View Single Post - Loyalty programs vs Rewards Programs
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Old Aug 16, 2023 | 9:42 am
  #5  
SCChris
All eyes on you!
15 Years on Site
 
Join Date: Sep 2006
Location: LAX
Programs: Some more than others
Posts: 938
Originally Posted by Cloudship
Loyalty programs reward loyalty. Sticking with a company even though they might not offer the best option at the time, we will help you out if you make sure you stick by our side.
So called "loyalty" programs have always been about creating brand loyalty by rewarding volume by offering perks/rewards.

You could be the most loyal customer to a brand, always going out of your way to use them, but if you don't have the volume then you don't get perks/meaningful rewards. Conversely, you could have so much volume that you can earn top status with multiple airlines or hotels, nothing loyal there, you just fly/travel a lot.

All that is changed in recent years is that the perks/rewards have been watered down, the volume that they are rewarding has shifted from miles flown/nights stayed to dollars spent and there has been so much consolidation that we have mega brands so the base of statused members is higher.
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