Originally Posted by
gophish11
Is SABRE a system that the customer service reps should still know about and have access to? Can I respectfully mention this to a rep and possibly have more success?
Yes many of them know but they’ve been instructed not to use in order to save the company money. The in-house legacy app the reps are supposed to use is undergoing a rewrite right now which hopefully will have many improvements but knowing how things go in IT, I don’t actually expect it to be finished and released for years.