Originally Posted by
Steve M
In my opinion, the chances of that happening are essentially zero. The issue of AA-entered notes in the PNR being honored by QR staff to override the baggage allowance on the ticket is dubious, but at least it could happen. But the notion of QR collecting excess baggage fees (especially in the range of $1500 as was suggested in one situation above), and then after travel is complete that AA would give the passenger a refund, is in fantasy land.
What about my situation, the ticket on Qatar Airways does NOT show baggage, but I logged in and chatted with a Qatar Associate and got an official email transcript of the convo which states the following:
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Agent:Welcome to Qatar Airways. How can I help you?
KromiX : Customer has joined the chat
KromiX : Hi Agent, How are you?
Agent:Hi, KromiX. How may i assist you please?
KromiX : I wanted to confirm my that my baggage allowance on PNR: XXXXX - is showing on this First Class (Z) ticket as 50kg + 20kg (OneWorld Emerald) , total of 70kg per pax .
Agent:Kindly hold as i check
KromiX : thank u
Agent:Thank you for your patience
Agent:Your baggage allowance as first class traveler is 50 Kg
Agent:And as an Emerald member, you are allowed an excess 2okg
Agent:Which will sure total up to 70 kg
KromiX : ok so it shows for me for 70kg everything is properly connected right?
Agent:Yes sure
KromiX : Ok great thank u
Agent:You are welcome
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Surely if I pull up this email sent by their servers of their agent telling me I'm good the counter people can't fight me right?