Originally Posted by
EddieII
Thanks for your reply! Luckily the lurker is willing to help me look into it, hope this may accelerate the process. Still, I cannot quite understand why the audit take THAT long.... I was planning to use the points for a upcoming anniversary trip, guess now I have to make a plan B for my stay

I've had similar with Marriott, had to send in my ID, you can call and get this done instantly over the phone.