Originally Posted by
EddieII
I earned myself to marriott titanium member through several years of travel, hardly complained or anything. Last week I tried points transfer for first time (just needed a little extra) to book a hotel in Japan for my anniversary, then my account get audited. I tried to write emails to loyalty team but got no response for now.... Don't know what to do. I heard that it might take months for audit team to respond, is that true???
BTW, can the lurker do anything about it?? Really need some help.
Hi EddieII,
While we could not interfere the audit process, we would like to help check the audit status if you could provide below information to us via private mail here.
Your full name
Marriott Bonvoy account number
Email associated with the account
Information of a recent stay posted to account(hotel name and stay date)
Best Regards,
Christina Z
Specialist, Social Media Care
Marriott International
[email protected]