Originally Posted by
Acid
In the event, AI themselves put less focus on seats and cabin upgrades and gave very few details on which aircraft will have F.
I agree AI did that. And it was really silly of them to put out the seat video on the same day. However, from a customer perspective - that should be our focus. People should not be complaining or raving about the shade of purple used in the logo!
Originally Posted by
Acid
10 across in Y on 773's will be painful. The videos didn't show a lot of detail on the PE seats as well. We will have to wait to see what it's like. I'm keen to see what they do with the loyalty program - its a huge opportunity for them and I hope they come up with a great program with multiple transfer partners like SQ, BA etc.
They have multiple transfer partners - only *A ones though. And I hope some of UK's partners like JL will join when UK gets absorbed into AI. We didn't get any seat details but that's what the press and bloggers should have been asking the AI management about during/after the event. That's the real story.
Of course if AI has a competitive FFP, I'll be back! I was TMC for 4 years but left when I realized how awful that program was.