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Thread: Chase Travel REFUND questions and experiences [Consolidated]
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Old Aug 13, 2023 | 7:41 pm
  #420  
notquiteaff
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Originally Posted by guv1976
From the DOT website:

"Does the 24-hour refund/reservation requirement apply to tickets purchased or reserved through a travel agent or online travel agency?

"No, the 24-hour refund/reservation requirement for airlines does not apply to tickets booked through online travel agencies, travel agents, or other third-party agents. However, these agents are free to apply the same or similar procedures to provide equivalent or similar customer service."
Guess I learned something new today. Thank you for the correction.

Since they do promise a 24 hr free cancel period, I would probably still file a complaint, even if the fare is eventually refunded. Really poor customer service from Chase Travel deserves a “reward”.
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