Originally Posted by
Dave510
Loaded statements.
Whether I book the room I want (which I do), whether Hyatt is fairly marketing the benefits, and whether Hyatt is being "generous" are three completely separate questions.
Upgrades are not guaranteed in the sense that availability may very well run out at check-in, but Hyatt does not like to advertise their definition of "available" as well as they advertise about Globalist benefits, in order to increase loyalty and business. If they advertised the benefit as "whatever the property feels like, including nothing, even when rooms are wide open", I'd suspect a lot less loyalty and business as a result.
What is available
is defined in the terms, as posted earlier. It does sound like it's whatever the property feels like, including nothing, even when rooms are wide open. But clearly many hotels go above and beyond that limited definition.
"(c) Best Room Available: Globalists will receive the best room available at the time of check-in at Hyatt hotels and resorts, including Standard Suites and rooms with Club lounge-access. The best room available will be determined by the applicable hotel or resort in its sole discretion and may vary from stay-to-stay. The “best room” may, but will not necessarily be, of a room type/category higher than that booked by the Member."