Originally Posted by
notquiteaff
Also, if
mia’s suggestion does not lead to a successful resolution, you can also file a DOT complaint against Chase Travel. The 24 cancel policy is based on DOT regulation and AFAIK applies to airlines and travel agencies.
https://secure.dot.gov/air-travel-complaint
From the DOT website:
"Does the 24-hour refund/reservation requirement apply to tickets purchased or reserved through a travel agent or online travel agency?
"No, the 24-hour refund/reservation requirement for airlines does not apply to tickets booked through online travel agencies, travel agents, or other third-party agents. However, these agents are free to apply the same or similar procedures to provide equivalent or similar customer service."
Source:
https://www.transportation.gov/indiv...ection/refunds
That said, if Chase Travel represents that it
does offer free cancellation and refund within 24 hours of booking, and if a Chase Travel IT issue prevented the traveler from taking advantage of that policy, then I think that a DOT complaint could be successful on a "deceptive practice" argument.
But I also am hopeful that
mia's suggestion will solve the problem.