Originally Posted by
llb09
In about 5 years as a Globalist, always upgraded to a Standard Suite if it’s available. I’ve also seen some higher end properties like Biarritz reaching out a few days in advance to ask about my preference to block a suite of my choice before check-in. Same at some Regency in Europe.
Thompson Madrid recently refused to upgrade beyond the 1 category that my Prive booking guarantees, even though multiple different higher category rooms (not even suites) were available. Park Hyatt New York's games are also well documented. There are other examples.
The point isn't that Hyatt is terrible about upgrading, they're generally the best of the bunch, but there are no guarantees even if higher cat rooms or standard suites are available, which many seem to imply.