i agree. and, dont get me wrong. i havent been platinum every year since i first starting staying at starwoods for nothing. they have great customer service and great properties. and, the lurker rocks.

but, almost everything to do with electronic communications is a definite lowlight for starwood (web site, emails from properties returned despite having links to ask questions, etc.). the fact that spg.com didn't win worst web site (and, in fact, won best website) is truly amazing (and, not in a good way).