Hello. I booked flights with my companion voucher by phone. The outbound flight shows a ticket number in MMB and my credit card has been debited so all good. However for the return leg I have not received a ticket number or email confirmation and the money has not been taken off my card. At the time of booking, the agent said the ticket would be issued in 5 days. 5 days passed and no ticket so I called back and they took my credit card details again and said the ticket would be issued. MMB still does not show a ticket number and the money has not been taken off my credit card. I contacted BA and they assured me that our seats are confirmed and that we will receive the ticket but the ticketing team would likely not be prioritising us as the flight is not until 2024. I am getting a little worried - is there any way I can expedite the issuing of the ticket? I can't understand why it was not done at the time of booking (which was the case for the outbound booking). Thank you.
The ticketing team work on a date priority basis so wont reissue sooner unfortunately if an agent calls them. As there is already a ticket for the outbound and if this is a BA flight for the inbound it isnt at risk.