Originally Posted by
777 global mile hound
Honestly even some of the My Hyatt Concierge mess it up too sometimes.Its really how you apologize and correct the proper information that matters
Even with wrong answers and we all make mistakes I encourage their participation here on Flyertalk

+1 even though they are representing the company and you would hope the information they give is accurate, let's also recognize that they're humans and honest mistakes will occur, and react to them in a way that does not discourage future participation.