Originally Posted by
Aliquot
Completely unacceptable treatment, and you should complain loudly (including to AS) but I don't see the grounds for a regulatory complaint. Regulatory agenices can enforce the contract of carriage and government regulations, but I assume neither promise considerate treatment or a limit to how long you spend on the phone.
This isn't about "how long it took on the phone." It took JL
7 days to get OP home (Aug. 8 vs. Aug. 1), after initially refusing to rebook. That is absolutely grounds for a DOT complaint. I don't get why you would minimize OP's bad experience or seek to discourage OP from filing a complaint.