Was hoping improving amenities would include something better than the same Zero% everywhere (I know ditching the gym shower is a bridge too far).

My observation is that pretty much none of the covid cutbacks have been reversed, years of putting off maintenance are coming due, staffing and quality staffing continues to be challenging, HGI restaurants are in a downward spiral, the tv experience is inconsistent (and increasingly subpar as soap opera mode is on with no way to turn it off and the HDMI port is inaccesible), and supply chain issues abound.

I don't see this memo addressing much of that other than maybe #2. Will deep cleaning remove the multiple stain rings on the sofa of the Hampton I just stayed at last night? Hotel is barely 5 years old. Which brings to another point. Many of the lower end brands built during the expansion are really starting to show their cheapness. Ridiculous to have less than 10 year old hotels with paper thin walls and floors that squeak.

ETA: the F&B credit continues to be a pain to ensure properties apply it, as completely expected, and covers less and less.