Booked last month for this weekend, 2 nights for a total of $1,175.90. Lifetime Platinum. Used 2 suite upgrade certificates and was thrilled to receive the upgrade e-mail earlier today:
"Your Upgrade Is Confirmed"
• Reservation confirmation number: XXXXXXX| King Suite, Suite, 1 King
• Hotel: LC PERRY LANE HOTEL, SAVANNAH
• Stay dates: 2023-08-11 through 2023-08-13
• Suite Night Award(s) requested: 2 • Suite Night Award(s) remaining in your account: 2
Looked like a nice room.
About two hours later, another e-mail, subject:
"
Unable to Accommodate Suite Night Award"
Good Evening Mr. [Aviators99],
We are delightedtowelcome youtoPerry Lane Hotel, a Luxury Collection Hotel. As a valued Marriott Bonvoy Platinum Elite guest, we thank you for your loyalty and we hope you have a memorable stay with us in Savannah.
We have received your Suite Night Award request, and after careful consideration, we are unable to accommodate your Suite Night Award due to the availability of the hotel. In place of this, we have upgraded you to our Grand Deluxe King Corner room, our best king room on property.
Upon your arrival, if we do have this suite available, we will gladly upgrade you into one of our suites.
Please allow 7-10 business days for the points used for your Suite Night Award to be returned to your Marriott Bonvoy account.
We apologize for any inconvenience this may have caused and thank you for your understanding.
If you have any questions or need any further assistance, please 'reply all' or contact us at 912-415-9000.
Checked online, THREE King Suites still available for booking.
With an hour left to cancel, I canceled my reservation and booked into a Hyatt. I'm not giving $1200 to a hotel that would pull this. And tying up my suite night certs for 7-10 days?! I guess they aren't worth anything anyway. Really disappointed.