Originally Posted by
ISTFlyer
If the call center doesn't work, you could contact a sales office or visit one in person which would be a more effective way to book these awards.
Visit sales office? Maybe if one in Istanbul, that is an option, but we are in the US, thus it is not possible (maybe possible in NYC, but not for majority of people with TK miles). I called the sales office, and they couldn`t do anything. It is even more frustrating that those flights are also available redeeming other Star Alliance miles.
Is there a way to let the corporate know they are having technical issues? They are recording the calls, but do they listen them-that is another question.