Originally Posted by ZenFlyer

I was responding to your first post which stated "they claimed it's been returned/cancelled/..." Presumably you have records from both Dell and your credit card company that would help establish the items were not returned or cancelled. With respect to your next post, the other potential reasons provided by Rakuten would be harder to prove I think.



There do not appear to be any specific brands excluded according to the offer terms you posted, but there are other types of "exclusions", e.g. "Cash Back not available on sales of products and services believed to be sold to parties reselling products and/or services offered by Dell."