Originally Posted by
Dave_C
If you're UK based, then just go straight to the small claims court. It's very straight-forward. From claim to money in my bank was under three months with Swiss.
Absolutely also recommend - the best thing is that this service has deadlines that means the defendant has to send a response. I've previously waited months for other airlines to respond and been given the run around, but the court claim allowed me to successfully get compensation from KLM and BA.. Lufthansa are next.