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Old Aug 8, 2023 | 5:48 am
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corporate-wage-slave
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Originally Posted by RJD1983
Thanks everyone. I e-mailed BA Holidays, and within 10 minutes max of e-mailing, I had a phone call from them, with a list of alternative flights ready to give me, immediately.
I can't think of many organisations that work like this, so well done BAH.

I've now amended this thread with some details, there have actually been several recent cases where the email process has worked well . I don't recall any specific data points or anecdotes on the text number, but I've added it to the Signposts thread but would welcome any feedback on that one.
https://www.flyertalk.com/forum/brit...need-know.html
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