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Old Aug 8, 2023 | 2:19 am
  #53  
ernestnywang
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Originally Posted by midlevels
A new problem is now that CX asks for an OTP when calling in after entering a membership number. Perhaps because I’m a DM and it’s a shorter queue?
I am GO and also got the OTP prompt a few days ago. Problem was that the text message did not arrive until a few minutes later, by then I was already talking to an agent. The OTP prompt timed out within a few seconds.
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