Originally Posted by markmac

Is this the number you have tried?
24hr duty office details below. Several reports of this dept being the most helpful in these situations

24 hour helpline

■ In the unlikely event that your holiday doesn’t run to plan, we’re here to help get things back on track. You can call our 24 hour UK helpline on +44 208 707 4463. You can also find our number on your ‘non-flight’ voucher.

■ You can email [email protected]or text +44 786 002 2933 while you’re away.