FlyerTalk Forums - View Single Post - Broken Business Class Seat, Qatar won't compensate me
Old Aug 7, 2023 | 6:24 pm
  #17  
IAN-UK
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Originally Posted by Blumie
The response was, "As a gesture of goodwill, we would like to offer you a complimentary credit of 10,000 Avios to be credited to your Privilege Club Membership XXXXXXXX upon receiving your acceptance."

I intend to reply that this is insultingly inadequate and point out the difference in the costs of an economy seat and business class. Any other recommendations before I reply?

Probably best to remove your membership number from the post.

The response is par for the QR-course. It's an airline that doesn't do compensation. I guess we accept corporate arrogance as part of their terms of business ... or quit flying QR.

I have no idea how a claim would shape up as a legal case, though there's always a chance you might win by default.

But I'm a pragmatist. I'd suggest you accept the offer, write the strongly worded letter I'm sure you are already composing, then if you still feel strongly about it cut up your card, send it back to them and stop flying through Doha.

Last edited by msm2000uk; Aug 8, 2023 at 3:49 am
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