
Apparenty cabin crew on an Eurowings flight from LHR to DUS would not accommodate her request to make an announcement of her condition and at least attempt provide a peanut-free environment, so she took it upon herself to buy all 48 packets of peanuts that were catered for her flight for a total of EUR 168.
She just paid for the peanuts but didn't take possession of them and later tried to claim reimbursement for the purchase price which EW refused.
https://www.insider.com/passenger-nu...-flight-2023-8
Williams said the cabin crew refused her request to make an announcement. She said a flight attendant told her that it was against the airline's policy.
"He wasn't even looking me in the eye. I think he was getting frustrated I was holding up the line," Williams said.
The cabin-crew member also appeared not to understand Williams's allergy — she said he asked if she needed an inhaler in case she had a reaction.
Williams discovered the airline would be selling peanuts on the flight and felt the only solution was to buy every pack available."I said: 'I'll buy them all so you can't serve them. I don't care how much it is. If you're not willing to help me this is the only thing I can do,'"
This pretty minor customer service lapse now gets EW/LH some bad press. Already German news outlets have picked it up, and the tabloids surely will have a field day.
https://www.spiegel.de/panorama/nuss...f-f72929e3e907