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Thread: Points Mismatch
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Old Aug 6, 2023 | 5:56 pm
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thibaultFR
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Join Date: Jan 2018
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Originally Posted by cavemanzk
Has anyone encountered a problem problem recently earn points show on the app, main VA website and velocity website.
But when you go to book a reward flight, the old points balance is still displaced?

Are the systems not linked? and don't update over the weekend.
Give them a quick call and they can refresh your points balance instantly.
That's how I have been doing the past few months to book rewards flights.
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