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Thread: Earning Amex MR points through Rakuten (ebates) [Consolidated]
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Old Aug 6, 2023 | 11:12 am
  #49  
ZenFlyer
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Originally Posted by lax01
Anyone else bee having issues with Rakuten clawing back MR before the points are transferred to AMEX? I just had a legit Dell transaction (I believe it was 10x return) get clawed back and the subtotal and points were set to $0.00. I just opened a support ticket but this also happened on another previous order

Pretty annoying
I have not had this kind of problem but have always found Rakuten customer service to be very responsive. Please let us know what they say. Any chance this is more of a Dell issue than a Rakuten issue? I don't shop at Dell but feel like I'm always reading reports about other Amex-related transactions there going awry (orders getting cancelled, Bus Plat credits not posting or getting clawed back ...).
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